Cambridge IELTS 17 Listening Test 4 Part 1: Listen and answer questions 1-10 Questions 1-10 Complete the notes. Write ONE WORD for each answer. Easy Life Cleaning Services Basic cleaning package offered • Cleaning all surfaces • Cleaning the 1. throughout the apartment • Cleaning shower, sinks, toilet etc. Additional services agreed • Every week – Cleaning the 2. – Ironing clothes – 3. only • Every month – Cleaning all the 4. from the inside – Washing down the 5. Other possibilities • They can organise a plumber or an 6. if necessary. • A special cleaning service is available for customers who are allergic to 7. Information on the cleaners • Before being hired, all cleaners have a background check carried out by the 8. • References are required. • All cleaners are given 9. for two weeks. • Customers send a 10. after each visit. • Usually, each customer has one regular cleaner. Part 2: Listen and answer questions 11-20 Questions 11-14 Choose the correct answer. 11. Many hotel managers are unaware that their staff often leave because of a lack of training. long hours. low pay. None 12. What is the impact of high staff turnover on managers? an increased workload low morale an inability to meet targets None 13. What mistake should managers always avoid? failing to treat staff equally reorganising shifts without warning neglecting to have enough staff during busy periods None 14. What unexpected benefit did Dunwich Hotel notice after improving staff retention rates? a fall in customer complaints an increase in loyalty club membership a rise in spending per customer None Questions 15-20 Which way of reducing staff turnover was used in each of the following hotels?Choose the correct letter. Ways of reducing staff turnoverA improving relationships and teamworkB offering incentives and financial benefitsC providing career opportunities Hotels A B C 15. The Sun Club 16. The Portland 17. Bluewater Hotels 18. Pentlow Hotels 19. Green Planet 20. The Amesbury Part 3: Listen and answer questions 21-30 Questions 21-22 Choose TWO correct answers. Which TWO points do Thomas and Jeanne make about Thomas’s sporting activities at school? He should have felt more positive about them. The training was too challenging for him. He could have worked harder at them. His parents were disappointed in him. His fellow students admired him. Questions 23-24 Choose TWO correct answers. Which TWO feelings did Thomas experience when he was in Kenya? disbelief relief stress gratitude homesickness Questions 25-30 What comment do the students make about the development of each of the following items of sporting equipment?Choose the correct letter, A-H. Comments about the development of the equipment A It could cause excessive sweating.B The material was being mass produced for another purpose.C People often needed to make their own.D It often had to be replaced. E The material was expensive.F It was unpopular among spectators.G It caused injuries.H No one ring it liked it at first. Items of sporting equipment A B C D E F G H 25. the table tennis bat 26. the cricket helmet 27. the cycle helmet 28. the golf club 29. the hockey stick 30. the football Part 4: Listen and answer questions 31-40 Questions 31-40 Complete the notes. Write ONE WORD ONLY for each answer. Maple syrup What is maple syrup? • made from the sap of the maple tree• added to food or used in cooking • colour described as 31.• very 32. compared to refined sugar The maple tree • has many species• needs sunny days and cool nights• maple leaf has been on the Canadian flag since 1964 • needs moist soil but does not need fertiliser as well• best growing conditions and 33. are in Canada and North America Early maple sugar producers • made holes in the tree trunks• used hot 34. to heat the sap • used tree bark to make containers for collection• sweetened food and drink with sugar Today’s maple syrup The trees • Tree trunks may not have the correct 35. until they have been growing for 40 years. • The changing temperature and movement of water within the tree produces the sap. The production • A tap is drilled into the trunk and a 36. carries the sap into a bucket. • Large pans of sap called evaporators are heated by means of a 37. • A lot of 38. is produced during the evaporation process. • ‘Sugar sand’ is removed because it makes the syrup look 39. and affects the taste. • The syrup is ready for use. • A huge quantity of sap is needed to make a 40. of maple syrup. Time's up
